SNP Alliance Fall Forum 2025

SNP Change Management Strategies Across The Care Continuum

Fall Forum 2025 | October 27th – 28th

 

We’re Excited to announce that the SNP Alliance will host its 2025 Fall Forum on October 27th & 28th at the Yours Truly Hotel in Washington, D.C. This annual event brings together key voices from the SNP community to discuss critical policy issues, share innovations, and strengthen the voice of organizations that serve individuals living with significant complex needs.

Medicare Advantage Special Needs Plans (MA-SNPs) are facing an unprecedented array of pending and highly probable changes which will impact care delivery and general operations. Developing a well-defined Change Management approach tailored to SNPs is essential. CMS is working on the statutorily mandated Interim Final Rule on H.R. 1 Medicaid eligibility changes and State Medicaid Agencies are well underway with program and budget changes. At the same time, the MA-SNP space will have two regulations this year – a second version of a Final CY 2026 Parts C and D Rule and a CY 2027 Parts C and D Proposed Rule. Finally, an MA Reform short-term Congressional legislative package already is in discussion. The SNP Alliance Fall Forum will include its typical unique, in-depth technical sessions but will be framed by the keynote, plenaries, and a special workshop on how to build a Change Management Strategy to ensure plan stability as well as access to quality care for the people who need SNP levels of support.

Mark Your Calendars & Register Now! 

Meeting & Hotel Location: Yours Truly DC – 1143 New Hampshire Avenue NW Washington D.C. 20037. Please use the links below to register for the meeting and for hotel reservations. The hotel Reservation deadline is October 7th. 

Please note that the Destination fee will show during the booking journey. However, per the agreement, no guest will be charged the destination fee and can ignore that.

If you have any questions, please email Sam Amaya at samaya@snpalliance.org. We look forward to seeing you in October!

Register Now Hotel Reservation

Preliminary Meeting Agenda

Monday, October 27th

Breakfast & Member Networking 7:30 - 8:30

Keynote


Change Management and Special Needs Plans: Structure and Process for Advancing Specialty Care in Times of Change


There is an array of Change Management models. The Keynote will provide insights on recommended models and approaches for SNPs highlighting approaches which mitigate risk and leverage opportunities, including those which may have first appeared as threats. The Fall Forum will offer three C-Suite plenaries – Chief Executive Officers, Chief Strategy Officers and Chief Operations Officers. The Keynote speaker also will discuss these plenaries in the context of the recommended Change Management approach.  

8:30 – 9:00

Government Relations – Short, Near and Long-Term Medicare Advantage Reform

 

For several years, Congress has discussed aspects of the Medicare Advantage program which required reform. Now, in a bipartisan manner, Congress is taking a much broader approach to MA Reform, pulling together an array of legislative proposals as well as recommendations from Federal Advisory Commissions. During this session, participants will hear about these efforts as well as alignment with CMS priorities.


Learning Objectives: 

  • Understand the probable reform phases and priority reform policies 

  • Hear about alignment between CMS and Congressional reform concepts 

  • Learn about SNP Alliance advocacy efforts

9:00 – 10:00

C-Suite Plenary 1 – CEO Perspectives on Change Management  


CEOs play a crucial role in change management, often being the driving force behind organizational transformation. They are responsible for articulating a clear vision, developing strategic plans, and ensuring effective communication to guide their teams through transitions. Some key CEO perspectives on change management include articulating a higher purpose, establishing a clear vision, motivating staff and creating an imperative for change and innovation. During this plenary, three plan CEOs will discuss their approach to Change Management tied back to today’s current and unfolding SNP challenges and opportunities. 

10:00 – 10:45

Break & Networking

10:45 – 11:00

From Insight to Action: Equipping Frontline Teams to Reach the Most Vulnerable Dual Eligibles 

 

D-SNP and MLTSS plans are under intense pressure. Medicaid redeterminations are exposing critical care gaps, margins continue to tighten, and frontline teams are operating at capacity. While many health plans have access to robust data and analytics, they struggle with a fundamental challenges — translating insights into actionable interventions that drive real outcomes. This session examines how leading plans are bridging the execution gap by transforming predictive and causal AI into targeted frontline engagement strategies. The session will explore practical approaches that deliver measurable improvements in quality scores, optimize reimbursement rates, and reduce avoidable medical spending. 

 

Learning Objectives: 

  • Understand how member engagement, risk adjustment, and population health teams leverage explainable AI insights to prioritize outreach efforts, customize interventions, and effectively engage high-risk dual eligibles  

  • Learn about how these strategies are being applied to particularly challenging supports such as complex behavioral health conditions and significant social determinants of health 

  • Understand through real-world case studies, how successful plans are moving beyond analysis paralysis to achieve meaningful member-level impact 

11:00 – 11:50

Risk Adjustment Data Validation Audits (RADV) – Implications for SNPs 

 

In a May 21, 2025, press release, CMS stated its intent to conduct Risk Adjustment Data Validation (RADV) audits of all Medicare Advantage (MA) contracts from 2019 to 2024, and have these audits completed by the middle of 2026. To date, CMS has selected plans for the 2019 audits and is likely to select plans for the additional years in the coming weeks or months. CMS’ approach identifies diseases (Hierarchical Condition Categories (HCCs) on enrollees with high-risk scores. Under CMS’ approach, SNP enrollees, because they tend to have higher risk scores, are more likely to be targeted for audit than non-SNP enrollees. Under these audits, CMS intends to extrapolate payment recoveries from the sample of 35 enrollees, which can create major challenges for smaller SNP plans. In this session, attendees will hear about the status of the RADV audits and potential challenges plans face in the audits, as well as some of the potential legal issues associated with the RADV audits. 


Learning Objectives:

  • Learn about RADV audits and CMS’ approach to the audits 

  • Discuss potential best practices for a successful audit 

  • Explore different issues that could arise in the legal arena with audits 

11:00 – 11:50

Break & Networking

11:50 – 12:00

H.R. 1 Implications for Medicaid and Potential Impacts on SNPs 

 

While much of the H.R. 1 Medicaid provisions are set to go into effect in 2027 and 2028, state Medicaid agencies will need not only to begin to develop processes to be ready to go into effect in 2026 but also to reevaluate their budgets for associated costs and losses in federal funding. A notable challenge for SNPs, despite the carve-outs provided under the H.R. 1, will be the administrative processes that states will need to develop to implement certain enrollment restrictions, meet redetermination requirements, and screen the Death Master File. States and plans may experience similar challenges experienced during post-COVID Unwinding. Additionally, many Medicaid agencies will face budget shortfalls which could potentially impact eligibility, coverage, benefits, and rates. In this session, attendees will hear about Medicaid risks as well as recommended action steps to prepare and the potential interactive effects of Medicaid policy changes on other H.R. 1 impacted programs including SNAP and Low-Income Tax Credits which often help finance affordable Assisted Living.  


Learning Objectives 

  • Understand the probable near term state actions

  • Learn about recommended SNP action steps by SNP type  

  • Understand the interactive effects of H.R. 1 among Medicaid, SNAP, and Low Income Tax Credit Programs

12:00 – 12:50

Part D Risk Adjustment Model


Under the Inflation Reduction Act, CMS has set minimum fair prices (MFPs) for ten selected drugs for 2026. The Part D risk adjustment model for 2026 incorporates these prices into the model. As additional drugs are negotiated, CMS appears likely to continue to use this approach – that is, use the MFPs for the newly negotiated drugs in the risk adjustment model. However, this approach could create challenges as the risk adjustment model uses gross prices (that is, rebates are included), and the MFPs are essentially net prices. In addition, because plans are responsible for a larger share of plan liability under the Part D risk adjustment model, the model’s accuracy, or inaccuracy, could have implications for SNPs if the payments under the model do not reflect patients’ expected drug costs. 


This session will include a discussion of potential concerns around how CMS is using the MFPs in the Part D risk adjustment model, along with how the model accuracy could be impacted from the higher plan liability under the IRA. 


Learning Objectives 

  • Understand recent CMS updates to Part D policies relevant to SNPs 

  • Learn about the potential issues associated with using MFPs but not making additional adjustments for net prices 

  • Understand the potential diseases that could be underpredicted under the Part D model

12:00 – 12:50

Lunch & Unveil of Regulatory Roundtable Recommendations 12:50-1:45

Outlook for Special Needs Plans (Virtual Clip) - Mark McClellan, MD, PhD, Director, Duke-Margolis Institute for Health Policy at Duke University

1:45 – 2:00

C-Suite Plenary 2 – CSO Perspectives on Change Management 


The role of Chief Strategy Officers (CSOs) has evolved significantly in recent years, expanding beyond traditional strategic planning to encompass a crucial leadership role in organizational change. CSOs typically are at the forefront of driving transformative initiatives and navigating their organizations through dynamic landscapes. Key functions include strategic planning and execution, change leadership, stakeholder engagement, innovation, and performance monitoring and talent development. SNP CSO’s may be driving efforts such as assessing the viability of a C-SNP, expanding an I-SNP into Institutional Equivalent, and assessing integration models. During this session three CSOs will discuss the top priorities for their SNPs and how they are tackling the work.

2:00 - 2:50

Break & Networking

2:50 - 3:00

Measuring Quality and Managing Care within Special Needs Plans: Challenges & Opportunities


Part 1 – Current & Future Standards in Quality Measurement & the MA Quality System

Evidence supports the finding that the MA quality measurement system does not adequately adjust for complex, chronic, high social risk population characteristics as served within Special Needs Plans (SNPs) nor does the current system provide the information needed for benchmarking or improvement. In addition, the transition to digital quality measurement (DQM) is underway. Within this environment, there are opportunities that can be explored.


Learning Objectives

  • Understand components and features of the MA Quality System that create challenges for SNPs 

  • Learn about the potential impact of the transition to digital quality measurement on SNPs 

  • Learn about strategies to address some of these challenges and identify opportunities in the evolving environment 

3:00 - 3:50

Navigating the Gaps: Transitional Care Strategies for High-Need Populations 

 

Transitions of care—particularly from hospitals to nursing facilities, home, or community settings—are critical moments that shape health outcomes, member experience, and cost trajectories. For individuals enrolled in Special Needs Plans (SNPs), who often have complex medical, behavioral, and social needs, these transitions pose heightened risks. This session will explore practical, policy-informed strategies to strengthen transitional care for high-need populations. Drawing on examples from SNPs, providers, and community partners, the session will identify persistent gaps and highlight solutions that align with quality goals, member-centered care, and the SNP model of care. We will also discuss how better transitional care can contribute to improved performance on quality measures, reduced avoidable utilization, and stronger provider-plan collaboration. 

 

Learning Objectives 

  • Understand the risks and challenges associated with care transitions for SNP members with complex needs 

  • Learn about evidence-based strategies and roles that support safe and effective care transitions 

  • Understand how transitional care interventions can be aligned with quality measurement and SNP model of care requirements 

  • Hear about potential regulatory and operational changes to strengthen transitional care systems across the SNP landscape 

3:00 - 3:50

Break & Networking

3:50 - 4:00

Measuring Quality and Managing Care within Special Needs Plans: Challenges & Opportunities


Part 2 – Care Management Opportunities & Quality Improvement Strategies 

This second session continues exploration of how SNPs can work within the quality measurement system to utilize methods and information toward improving performance in special population care management. Participants will discuss strategies around the approach, technologies, tools, and resources needed--such as through enhanced use of data and data analytics, robust care management, and member journey-mapping, starting with enrollment. 

 

Learning Objectives 

  • Learn about care management and quality improvement strategies and resources for SNPs

  • Understand how quality measurement and enhanced care management can inform each other, including the opportunity for feedback loops and collaborative efforts between SNPs and providers 

  • Learn about potential policy and regulatory changes to measure and support plans’ care management efforts to serve high need/high-cost complex groups 

4:00 - 4:50

C-SNP Development Within Current Regulation and Policy Outlook 

 

The SNP Alliance has identified an array of C-SNP challenges which will impact their ability to meet the demand of a growing population living with multiple chronic conditions requiring complex care management and non-medical supports to maintain health and overall function. Additionally, while the number of C-SNPs and enrollment have grown, many condition categories remain untouched. This session will provide an overview of the C-SNP marketplace to-date, operational challenges and existing solutions, and approaches to addressing challenges.


Learning Objectives

  • Understand CMS guidance on how to submit an MAO Customized Bid

  • Learn about C-SNP business model development and C-SNP operating models including one little used condition category  

  • Learn about proactive discussions with CMS on C-SNP policy 

4:00 - 4:50

Reception 5:00 – 6:00

Tuesday, October 28th

Breakfast & Networking 7:30 - 8:30

I-SNP Innovations: New and Noteworthy Approaches in ISNPs


This session explores how Institutional Special Needs Plans (ISNPs) are leveraging innovative models to improve care for residents in long-term care settings. Participants will hear directly from ISNP leaders and their partner organizations about cutting-edge strategies that enhance member engagement, integrate care delivery, and manage complex chronic conditions. From onsite care teams to data-driven population health strategies, these approaches demonstrate measurable improvements in quality, cost, and member satisfaction. Attendees will gain practical insights into replicable models and policy-aligned practices shaping the future of ISNP care. 

 

Learning Objectives 

  • Identify new interventions to improve health outcomes for ISNP populations 

  • Describe innovative strategies ISNPs use to manage chronic disease and reduce avoidable hospitalizations 

  • Evaluate how collaborative care models and partnerships contribute to successful ISNP implementation 

8:30 - 9:30

Clinical Practices – In Development  

8:30 - 9:30

C-Suite Plenary 3 -- Chief Operating Officers and Change Management 


COOs play a crucial role in change management by ensuring that organizational transitions are executed smoothly. They adopt a strategic approach to navigate transitions, communicate transparently, and build a strong change management team. COOs are also natural change champions, driving innovation through operational excellence, and are essential in managing the human side of change. They leverage their operational expertise to boost organizational resilience and value creation. SNPs undergo notable operating environmental changes with Medicaid as well as with near term MA Reform. COOs will be leaders in the transition to, and day to day operations in a new organizational structure or model. Three SNP COOs will discuss how they would lead such change, create feedback loops to make improvements as needed, as well as ensure team members feel heard and included during transition and when voicing concern about new operations.  

9:30 - 10:30

Break & Networking

10:30 - 10:45

CMS Panel


During this session, participants will hear about CMS priorities and engage in an interactive question and answer session with officials from the Center for Medicare, MMCO, and the Center for Medicaid and CHIP Services.  

10:45 - 11:45 

Closing Keynote: Key Factors to Consider in Special Needs Change Management


Speaker: Melanie Bella, Executive Advisor, Cressey & Company 


Based upon the opening Keynote remarks on Change Management, C-Suite plenary observations and her expertise and experience, Ms. Bella will offer her thoughts on action steps SNPs should consider in their future strategic planning.  

11:45 - 12:15

Thank You To Our 2025 Fall Forum Sponsors!

 


Archived Meeting Materials